Refund policy
Thank you for your support and trust. Your satisfaction is our ultimate goal. If you are not completely satisfied with the received product, we are always here to assist you.
30-Day Worry-Free Return Guarantee
We offer a 30-day return policy from the date of receipt (based on the logistics delivery date).
Return Conditions: The product must be in original condition, unused, and undamaged, with all original tags intact.
Damaged, Defective, or Incorrect Items
Upon receiving your order, please inspect it immediately. If you find any of the following issues, please contact us within 48 hours:
The item was damaged during shipping.
The item received does not match your order (wrong item).
The item has a manufacturing defect.
Resolution: We will cover all return shipping fees and arrange for a prompt replacement or full refund.
How to Start the Return Process (Simple 4 Steps)
To ensure a smooth return process, please do not send the item back without prior communication:
Contact Customer Service: Send an email to our official email address with your order number and reason for return (please include clear photos if it's a quality issue).
Obtain Authorization: Our team will review your request and send you a Return Merchandise Authorization (RMA) along with detailed instructions within 24 hours.
Arrange Pickup: For eligible returns, we will provide you with a prepaid return label or arrange a pickup service at no additional cost to you.
Send the Package: Pack the product securely and hand it over to the carrier.
Refund Process
Inspection Time: We will complete the quality inspection of the returned item within 3-5 business days.
Refund Method: Once the item passes inspection, the refund will be processed and credited back to your original payment method.
Refund Time: The refund is typically processed within 10 business days. If you do not receive it after 15 business days, please contact your card issuer or reach out to us, and we will provide a transaction reference number.
Contact Us
If you have any questions about returns or exchanges, please feel free to contact us:
Customer Service Email: fernandonegrete585@gmail.com
Response Time: We commit to replying to all inquiries within 24 hours on business days.